All the information you need about the transition to KLARA Payments

To ensure that your KLARA POS system remains directly connected to your payment terminal, we’ll work with you to switch to KLARA Payments.

Here you’ll find the key information about the process, support, and your next steps.

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Key points at a glance

  • Direct payment integration with external payment providers such as Nexi, SumUp, Worldline, or others will be discontinued as of October 31, 2026, and will no longer be supported.

  • If you’d like to continue using your KLARA POS directly with a payment terminal, we will plan the transition to KLARA Payments together with you.

  • You don’t have to prepare for the transition on your own. During a one-on-one meeting, we’ll review your current situation, answer any questions you may have, and discuss the next steps.

The transition in a nutshell

What's changing and how we'll support you.

Your POS system. Your payments. One system.

With KLARA Payments, your payment process becomes more streamlined and simpler. This brings you tangible benefits in your day-to-day work.

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More reliable payment processing

Directly integrated payments reduce sources of technical errors and ensure more stable payment processing.

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Faster assistance with questions

Our support team can review your POS system and payments together without having to coordinate with third-party providers.

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All payments in one place

Payments and payouts are visible directly in KLARA, so you always have a clear overview.

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Fewer interfaces

External integrations are no longer needed. This reduces complexity and simplifies the operation of your POS system.

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The Transition in Five Steps

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Book an appointment

You can choose a suitable time online for your personal consultation.
Book an appointment now
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Personal appointment (30 min.)

We'll assess your situation, answer any questions you may have, and plan the transition.
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Setup (15 min.)

We'll set up KLARA Payments for your point-of-sale system and outline the next steps.
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Shipping and installation

If you need a new payment terminal, we'll find the right solution together.
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Activation & getting started

Once setup is complete, your point-of-sale system runs directly with KLARA Payments.
"Since we switched from a third-party provider to the KLARA Payments solution last year, we haven't had a single system failure. That's a significant improvement."
Nicole's Hair Shop
Nicole Beck

Owner, Nicole’s Hairshop

Swiss SMEs rely on KLARA Payments

Many Swiss SMEs are already successfully using KLARA Payments in their day-to-day operations — switch now to KLARA’s modern payment solution too.

Frequently asked questions

1. Why the change?

Why is KLARA switching to KLARA Payments for its direct payment integration?

In the future, KLARA will fully align the point-of-sale system’s direct payment integration with KLARA Payments. This will bring the point-of-sale system, payments, and administration more closely together. It reduces technical dependencies and simplifies support because fewer external interfaces are involved.

Why are integrations with third-party providers being discontinued?

Integrations with third-party providers such as Nexi, SumUp, Worldline, or others create additional technical interfaces between the point-of-sale system, the terminal, the payment provider, and support. These interfaces make operations more complex and can complicate error analysis. With KLARA Payments, KLARA will be relying on a directly integrated solution going forward.

What is the advantage of having your POS system and payments integrated directly into KLARA?

You can keep track of all your payments and payouts in one place in KLARA. At the same time, support can review both the cash register and payments together, allowing them to assist you more directly. This makes operations easier, more transparent, and more stable.

2. What you need to do

Why should I book the appointment early?

The sooner you book your appointment, the better we can plan the transition together. This will give us enough time to review your current situation, answer any questions you may have, and determine the best time for the transition.

By when do I need to switch to KLARA Payments?

Direct integration with external payment providers will be discontinued as of October 31, 2026, and will no longer be supported. Book your appointment now so we can plan the transition with you in a timely manner.

What exactly do I need to do now?

Book your personal appointment. Together, we’ll discuss your current POS and payment situation, answer any questions you may have, and outline the next steps toward activating KLARA Payments.

3. How the transition will take place

How does the transition to KLARA Payments work?

The transition will take place step by step. First, you'll book an appointment. Then we'll review your current situation, plan the setup, address any hardware requirements, and guide you through the process until KLARA Payments is activated.

What will be discussed during the personal appointment?

Together, we’ll figure out how your KLARA point-of-sale system is currently set up, which payment provider you use, and whether you need a new payment terminal. We’ll also discuss possible contract terms, the best time to make the switch, and answer any questions you have about the process, costs, and support. If needed, we’ll also check whether a suitable switch offer is available for you.

Do I have to set up the transition myself?

No. You don't have to prepare for the transition on your own. KLARA will guide you step by step and show you which details, preparations, and next steps are relevant for your business.

4. Payment terminal and hardware

Do I need a new payment terminal?

That depends on your current situation. Together we'll determine which terminal you're currently using and whether it can continue to be used for KLARA Payments. If a new payment terminal is needed, we'll find the right solution together.

Can I continue to use my existing payment terminal?

There's no one-size-fits-all answer to that. The key factors are your current payment provider, the device you're using, and your current connection. That's exactly why we'll review your setup during a personal consultation and find a solution that's tailored to your needs.

What happens if I use multiple cash registers or payment terminals?

Together, we'll determine how many cash registers and payment terminals are in use, how they're currently connected, and how the transition can be planned effectively.

5. Operations and transition

Can I continue to use my cash register as usual until the transition?

Yes, in principle, you can continue to use your existing solution until the transition. It’s important to plan the transition well in advance of October 31, 2026, if you want to continue using your KLARA POS system directly with a payment terminal.

Will there be any service interruptions during the transition?

No, we'll plan the transition together with you. The goal is a smooth transition that fits your business and avoids unnecessary disruptions. Together we'll determine the right time for the switch so that your day-to-day operations continue without a hitch.

What happens after KLARA Payments is activated?

Once activated, your point-of-sale and payments will be integrated directly through KLARA Payments. Your payments and disbursements are viewable centrally in KLARA. If you have any questions, KLARA Support can assist you more directly because your point-of-sale and payments are connected within the same system.

6. Contracts with third-party providers

I still have an active contract with a third-party provider. What should I do?

We'll discuss your specific situation together and determine what the next steps should be. It would be helpful if you could check the term, notice period, and contract terms of your current payment provider in advance.

Will KLARA terminate my contract with the third-party provider?

We’re happy to help you prepare to cancel your service with your current payment provider. Our support team will show you what you need to check and provide you with relevant information or ready-made templates, depending on your situation. This will make it easier for you to initiate the cancellation process in a timely manner.

What if my contract extends beyond October 31, 2026?

Together, we'll review how your point-of-sale system is currently integrated and what options are available for switching to KLARA Payments. The sooner you book your appointment, the easier it will be to plan the transition.

7. Costs and terms

How much does KLARA Payments cost?

KLARA Payments offers transparent terms with no hidden fees. The exact terms depend on your business and your transaction volume. We’ll discuss the details that apply to you in person.

Why are the terms discussed during a personal appointment?

Not every business is in the same situation. Transaction volumes, hardware used, the number of terminals, and existing contracts can vary. That’s why a personal appointment makes sense — so we can take a close look at your specific situation.

Will there be any additional costs associated with the transition?

Whether there will be any additional costs depends on your current situation. Factors such as hardware, existing contracts, or the required setup are relevant. Together we'll determine what applies to your business.

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ePost Service Ltd

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Schlössli Schönegg
Wilhelmshöhe 1
CH – 6003 Lucerne
info@klara.ch

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