KLARA | POS instructions

Instructions Cash Register Flex

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Instructions Cash Register Duo

KLARA POS Desk instructions

KLARA POS Mobile instructions

KLARA POS Mobile Mini instructions

Connection printer with cash register

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Connection between payment terminal and cash register

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Step 2: Connect the charging station

Connect the round charging station to the power supply unit. Plug the charging station into the power outlet.

Step 3: Place the cash register on the charging station

Place the device in the charging station - it should charge immediately. Optional: Charge tablet directly via cable if needed faster.

Step 4: Insert paper roll

Open the printer cover. Insert the printer paper roll so the paper feed from top. Now close the flap - the paper should protrude slightly.

Step 5: switch on the device

Press and hold the power button on the side of the device until the display lights up. Wait until the system has fully started.

Step 6: begin setup

You will be automatically guided through the various setup steps. This includes, among other things:

- Setting up your internet connection - Have your Wi-Fi password ready
- Sign in with your Google account. If you do not yet have a Google account, you can create one during the process

Step 7: connect your cash register to the KLARA app

Once you have successfully logged in with your Google account, it's time to connect your new cash register to the KLARA app.

Is the KLARA cash register app not yet installed on your cash register? Open the Google Play Store app , search for the KLARA POS app and download it.

7.1 Open the KLARA cash register app, which is already pre-installed on your new KLARA Flex cash register. You will see a field for entering the code.

Screenshot_Aktivierungskasse_Code

7.2 Open the KLARA app with another device (for example with your tablet or another computer) and under Settings you will find the code that you can enter in your cash register
Transfer this code to the KLARA checkout app.

7.3 Once the code has been entered, the cash register will be assigned to the stores. If you have several cash registers, you can assign to which store the cash register you are currently setting up belongs. If you want to change this again later, you can do so via the settings.

7.4 At the end, you can choose between the restaurant or store mode.
Catering business (restaurant, bar, etc.) with order assignment of the courses to specific tables and/or take-away mode and connection of several (also external) printers possible

Store mode: You sell items or services and require neither take-away functions nor table orders and a maximum of 1 printer.

7.5 Tap on "Complete" and the login screen appears

Step 8: login

KLARA sends you a PIN by email after setup in the web app. Enter it here to log in. Your cash register is then ready to go 🎉

Step 5: connect your cash register to the KLARA app

Once you have successfully logged in with your Google account, it's time to connect your new cash register to the KLARA app.

Is the KLARA cash register app not yet installed on your cash register? Open the Google Play Store app , search for the KLARA POS app and download it.

5.1 Open the KLARA POS app, which is already pre-installed on your new KLARA till Duo. You will see a field for entering the code.

Screenshot_Aktivierungskasse_Code

5.2 Open the KLARA app with another device (for example with your tablet or another computer) and under Settings you will find the code that you can enter in your cash register
Transfer this code to the KLARA checkout app.

5.3 Once the code has been entered, the cash register will be assigned to the stores. If you have several cash registers, you can assign to which store the cash register you are currently setting up belongs. If you want to change this again later, you can do so via the settings.

5.4 At the end, you can choose between restaurant or store mode.
Restaurant mode: For catering businesses (restaurants, bars etc.), with table ordering and/or take-away, supporting multiple printers.

Store mode: For retailers selling items/services; no table or take-away functions etc.

5.5 Tap on "Complete" and the login screen appears

Step 6: login

Log in with your KLARA password. A pin will now be sent to the e-mail address you have provided. Enter the code from the email and after logging in, your checkout is ready to go 🎉

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Step 1: Unpacking and checking the device

Open the packaging, take out the terminal and compare the serial number on the device with the one on the packaging. It should be the same. If not, contact our support team.

Also check the terminal for missing screws, any scratches, extra wires and anything that could indicate tampering. This is a security measure.

Step 2: Connect the device

Plug the power supply unit into a socket and the other end into the dongle (adapter plug, see illustration). The terminal should switch on automatically.

Connect the Ethernet cable to the corresponding port on the dongle, which is marked with a network symbol.

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Step 3: Switch on the device

If the payment terminal has not yet switched on automatically, you can now do so as follows: Press and hold the on/off button on the side for a few seconds until the display lights up.

Step 4: Establish a network connection

Connection via Ethernet (LAN)
Make sure that the other end of the Ethernet cable is connected to an active network connection.

Alternatively, a connection via WLAN is also possible. Activate the switch in the WLAN menu, select your network and enter the password.

Step 5: Connect the terminal to your cash register

Open the KLARA app on your KLARA cash register and go to the settings.

Open the tab for the payment terminal. Depending on which terminal you want to connect to the cash register, make the appropriate selection.

Your payment terminal is now ready for use 🎉

We cannot offer direct product support for the connection of third-party checkouts. Deviations in the range of functions or restrictions in compatibility cannot be ruled out.

Step 1: Unpacking and checking the device

Open the packaging, take out the terminal and compare the serial number on the device with the one on the packaging. It should be the same. If not, contact our support team.

Also check the terminal for missing screws, any scratches, extra wires and anything that could indicate tampering. This is a security measure.

Step 2: Switch on the device

Switch on the device using the button at the top right.

Step 3: Establish a WLAN connection

After you have selected the language on the welcome screen, tap on the arrow

Select the "Set up Wi-Fi" option on the screen.

Select an available Wi-Fi network or add a new one by entering the network name (SSID).

Enter the Wi-Fi password and tap "OK".

The terminal connects automatically and shows a Wi-Fi icon at the top of the display.

Step 4: Connect the terminal to your cash register

Open the KLARA app on your KLARA cash register and go to the settings.

Open the tab for the payment terminal. Depending on which terminal you want to connect to the cash register, make the appropriate selection.

Your payment terminal is now ready for use 🎉

We cannot offer direct product support for the connection of third-party checkouts. Deviations in the range of functions or restrictions in compatibility cannot be ruled out.

Step 1: Unpacking and checking the device

Open the packaging, take out the terminal and compare the serial number on the device with the one on the packaging. It should be the same. If not, contact our support team.

Also check the terminal for missing screws, any scratches, extra wires and anything that could indicate tampering. This is a security measure.

Step 2: Charge the terminal

Connect the terminal to a power source. Charge the battery for at least four hours while you continue with the next steps.

Step 3: Switch on the device

Now switch on the device using the button at the top right.

Step 4: Establish a Wi-Fi connection

After you have selected the language on the welcome screen, tap on the arrow

Now select the "Set up Wi-Fi" option on the screen

Select an available Wi-Fi network or add a new one by entering the network name (SSID)

Enter the Wi-Fi password and tap "OK".

The terminal connects automatically and shows a Wi-Fi icon at the top of the display.

Step 5: Connect the terminal to your cash register

Open the KLARA app on your KLARA cash register and go to the settings.

Open the tab for the payment terminal. Depending on which terminal you want to connect to the cash register, make the appropriate selection.

Your payment terminal is now ready for use 🎉

We cannot offer direct product support for the connection of third-party checkouts. Deviations in the range of functions or restrictions in compatibility cannot be ruled out.

Instructions

Connection of receipt printer with cash register

Go to Settings in the KLARA POS app and tap "Connect receipt printer".

Click on "Search receipt printer" and select the receipt printer as soon as it has been found. TIP: The name of the receipt printer starts with 'TM-30'.

Once the receipt printer has been found, the app also searches for other devices. You can select the receipt printer as soon as it appears on the screen.

If you are using a different cash register, you must call up the print settings of your cash register and search for and connect the receipt printer there.

Connect the terminal to your KLARA cash register Duo or Flex

Step 1: Prepare the device

Make sure that your payment terminal is loaded, set up and connected to the internet.

You can find out how these steps work here.

Step 2: Connect the cash register

Open the KLARA app on your KLARA cash register and go to the settings.

Open the tab for the payment terminal. Depending on which terminal you want to connect to the cash register, make the appropriate selection.

Your payment terminal is now ready for use 🎉

General questions about our POS systems

In this case, you are welcome to contact our support team. They will contact you as soon as possible and help you further.

Ensure that WLAN is activated and the correct network has been selected.
Make sure that the plugs are plugged in correctly.
Restart the terminal / cash register.

Make sure that the battery is charged or the device is connected to the power supply.

With the Flex cash register: Check that the device is correctly engaged in the charging station.

Carry out a test sale and observe whether the payment request appears correctly on the terminal. Important: As soon as the amount appears on the terminal, you can cancel the test sale, otherwise the credit card used will be charged.

If the sale is completed anyway, check whether it was successful. Was the amount charged (see credit card app/push message) and is there a message on both the terminal and the checkout that the payment was successful? Then the terminal is communicating correctly with your cash register.

Make sure that the terminal ID and checkout software settings are stored correctly.

When connecting via network: Check whether both devices are in the same network.

Check the network connection of both devices.
Restart both devices.

Open Settings - Network - and change the network settings of your terminal.

Are you logged in to KLARA and can't see your terminal in the settings? Contact our support team, we will be happy to help you.

If you have any difficulties with the setup, you can find help in our support area. Alternatively, you can arrange a set-up meeting with us.

Yes, in principle this is possible if the terminal is operated standalone (independently).

Klara POS Duo and Flex: Go to the Android system settings: Display > Brightness or Sound & vibration > Volume.

Both payment terminals:
Settings > Display > Brightness or Settings > Volume (if available).

Yes, all our devices receive regular updates. These are installed automatically as long as the device is connected to the Internet.

Terminal menus

The terminal has two main menus:
1. Settings and 2. Transactions

Menu options Settings

Device information	Display model, serial number, IP address, software version, configuration version, dealer account and store details
Network	Configure network connections and activate/deactivate flight mode
Configuration	Display, update or remove configuration version
Display	Adjust screen brightness
Diagnostics	Perform network connection tests or send diagnostic reports
Apps	Overview of installed apps and certificates
Restart terminal	Settings > Power supply

Menu options Transactions

History	View saved transactions
Totals report	View and reset transaction totals report
New transaction	Refund, MOTO payment, MOTO refund, manual card entry

Display device information

To view information about your terminal: Go to Settings > Device info
You will see: Model, Serial number, IP address, Current software version, Configuration version, Associated dealer account and store, Store address,

Display and reset totals

Display and reset totals
How to get the total amount report:

Select Transactions > Totals in the menu.
Enter the password for the transaction menu.
Now you can:
- View the total report for the period at the top of the report.
- Start a new reporting period by tapping the reset button.
- Call up the report from the previous period.

Note: The reset can also take place automatically - e.g. according to a set schedule (if configured to do so).

Flight mode aktivieren✈️

Go to "Settings > Network". Enter the passcode. Activate the flight mode switch. All connections (WLAN, Bluetooth, mobile radio) are now deactivated.

KLARA POS Duo and Epson TM-30 printer

If you need new paper rolls for your 'Epson TM-30' receipt printer or your KLARA POS Duo, the easiest way is to order them from one of the following online stores:

www.brack.ch

www.inpetto.ch

The 'Epson TM-30' needs thermal rolls: Diameter 80 mm, length 80 meters, core 12 mm.

KLARA cash register Flex

The KLARA POS Flex requires a thinner thermal roll: 80 mm wide, 15 m long, 12 mm core diameter.

This can be ordered online or from our support team.

Security instructions for payment terminals

Please check your terminal regularly to prevent tampering or misuse:

Look out for indications such as "TAMPER" or "TAMPERED" (tampered, falsified) - in this case, take the device out of operation immediately and contact our support team
Check for tampering (e.g. additional devices, cables, stickers or damage to the card reader, display, keypad).
PIN entry must be protected from the view of customers and cameras.

We at KLARA NEVER send technicians to your home unasked or unannounced. Always report suspicious incidents to your supervisor. In case of doubt, if something is suspicious, you can also contact us directly.

In general, be alert to unusual behavior around payment terminals - e.g. if unknown persons try to open or unplug devices.

Always report suspicious incidents to us via your line manager or security officer. If in doubt, you can also contact us directly.

If you discover that a KLARA payment terminal is missing or has been stolen, proceed as follows:

1. log on to your computer at app.klara.ch and deactivate the branch under 'Cash register system -> Branch' or if you have several cash registers, a single cash register under 'Cash register system -> Cash register'.

2. now open our support form and provide us with the following information:

- Which model and which serial number does the missing terminal have?

- Where exactly was the terminal lost or stolen?

- Was the terminal already in use or still in its original packaging?

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